Elite QandA


How do I contact Walmart about a missing package?


  1. How do I contact Walmart about a missing package?
  2. Does Walmart replace lost items?
  3. How do I get a refund from Walmart delivery?
  4. Does Walmart protection plan cover lost items?
  5. Does Walmart take complaints seriously?
  6. What does Walmart do about missing packages?
  7. Is it illegal to record inside Walmart?
  8. What does Walmart do with claims?
  9. How do I claim my Walmart protection plan?
  10. How long do Walmart protection plans last?
  11. How can I get my money back from a stolen package?
  12. Can you film Walmart employees?
  13. Why is filming not allowed in Walmart?
  14. Has anyone sued Walmart and won?

How do I contact Walmart about a missing package?

Contact our Customer Service team at 1-800-925-6278 (1-800-WALMART) to provide a comment or ask a question about your local store or our corporate headquarters.

Does Walmart replace lost items?

Walmart has a generous policy, wherein they will fully replace the forgotten item or otherwise issue you a refund.

How do I get a refund from Walmart delivery?

If you didn't receive a delivery confirmation email with a return link, you can: Return the item to a Walmart store near you and receive the refund on a store gift card. Items without a gift receipt can be exchanged or refunded to a gift card.

Does Walmart protection plan cover lost items?

Walmart's plan does not account for intentional damage, loss, or theft.

Does Walmart take complaints seriously?

Does Walmart Take Complaints Seriously? Walmart has several dedicated avenues for customers to report various types of concerns and complaints. This suggests that the company does take complaints seriously, so long as they are lodged through the correct channels.

What does Walmart do about missing packages?

If items or parts are missing and not being shipped in multiple shipments, you may request a replacement or refund through Your Account or contact Customer Care. If the item you received is not the item shown on your order in Your Account, you can return it for a refund or replacement.

Is it illegal to record inside Walmart?

Out of respect for our associates and customers, unauthorized filming is prohibited and we reserve the right to enforce that policy.

What does Walmart do with claims?

They are sent to the claims department where they are removed from inventory and probably destroyed. Most of them go to claims department where they are returned to supplier for credit to the store.

How do I claim my Walmart protection plan?

File a claim online anytime at Walmart.com/protectionOpens in new window. If you need assistance registering or making a claim for a Product Care Plan purchased before August 1, 2018, please call Walmart Product Care Plan Support at 1-877-968-6391.

How long do Walmart protection plans last?

Walmart's protection plan can last as long as you would like! You have the option to choose a warranty plan from upwards of one year, and some protection plans for specific products will cover the item's lifespan (until you decide to stop using it or it breaks beyond repair)!

How can I get my money back from a stolen package?

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Different retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

Can you film Walmart employees?

Out of respect for our associates and customers, unauthorized filming is prohibited and we reserve the right to enforce that policy.

Why is filming not allowed in Walmart?

Why Doesn't Walmart Allow Filming? Walmart prevents filming in stores to respect the privacy of customers and associates. Additionally, when customers are in a Walmart store, they are technically on private property, so Walmart wants their associates and customers to feel that their privacy and safety are being kept.

Has anyone sued Walmart and won?

Woman Who Sued Walmart Over Shoplifting Arrest Is Awarded $2.1 Million. Lesleigh Nurse said she was wrongfully accused of stealing groceries from the Walmart in Semmes, Ala., in 2016. The retailer said it would contest the verdict.



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